Technical Support Specialist

Job Description

As a Technical Support Specialist, you will assist our internal operations team as well as our customers in the usage of our technical product. This involves much more than just responding to requests. We expect this role to help us develop training materials, create documentation, and assist the product team in making our platform as user friendly as possible.

Company Description

LoanSnap, Inc. is backed by a number of leading venture capital investors including True Ventures, Thomvest Ventures, Richard Branson, and Joe Montana. Here at LoanSnap, we are focused on improving every American’s money situation. Every position is designed with growth and career development in mind.

LoanSnap employees are part of a community where high performers can thrive in an environment that promotes innovation, technology, high standards, and teamwork. At LoanSnap we understand the need for all of our employees to be contributing at the highest levels and we recognize the Company’s role in ensuring this happens by constantly introducing new technology, processes, and innovations into our daily operations.

As a tech company, we are able to move faster and implement more transformative changes than our competitors which gives us a distinct advantage in today’s competitive markets.

LoanSnap is a smart and fun team that is helping consumers with the largest financial transaction of their lives, buying or refinancing a house and making the process fast, easy and fair your job will be to work with our product and engineering team to create lightning-fast, usable, and delightful products for our customers and employees.

What Makes Us Different

LoanSnap is dedicated to raising the standard in the mortgage industry by being a company that invests in its employees. Every position is designed with growth and career development in mind, there are no dead-end jobs here. Our employees enjoy being part of a community of aspiring individuals who thrive in an environment that promotes individualism, innovation, and lifestyle.

Are you up for the challenge? Let’s build together!

Key Responsibilities

  • Respond to internal and external technical issues reported
  • Create and maintain internal training materials
  • Contribute to internal and public-facing documentation and help content
  • Constantly evaluate the processes for improvement opportunities
  • Work with the product team to stay current with new features and to help suggest areas for improvement

Qualification Requirements

  • Experience handling support requests for technical products
  • Strong web knowledge and ability to troubleshoot common technical matters
  • Customer service and communication skills
  • Excellent written and verbal communication skills
  • High School Diploma or equivalent; some college preferred

Nice to Haves

  • Familiarity with the mortgage industry
  • Experience with documentation and/or training tools

Benefits

  • Flexible benefits package and time off
  • 401k with company match
  • For those interested in sales company paid licensing, continuing education, and employee development programs
  • Great environment- Covered parking, near The Camp, South Coast Plaza, gourmet coffee bar, music, laughter and good energy